Is Your Cold Email Going To Spam? Here’s What To Do
As a B2B lead generation services provider email is our lifeblood. Literally.
If our emails don’t get delivered, we don’t get paid. It’s as simple as that. So we make sure our messages stay out of the spam folder.
Here’s a couple of tips to stop your cold email going to spam, and into the inbox instead.
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Variety Is the Spice of Life
The first thing you want to check is the content you are sending. Is it all pretty much the same thing on repeat?
Here’s a simple truth. Most people don’t send hundreds (or thousands) of emails that are all the same. And they don’t send them one after another without pause.
Normal people have irregular patterns to their email. On any given day they’ll send out some messages at random times throughout the day. And few of the mails share the same content – there’s tons of variety in the messages. A message about the board meeting is followed by a message about ordering lunch.
Takeaway: Change your copy frequently. And don’t send too many messages, especially with a new email address.
“Roger, Roger. What’s our vector, Victor?“
– Airplane! (1980)
You’ve probably noticed that a normal person sending email gets responses. So the next thing to look at is your response rate. For every 100 messages you send. How many people answer your email?
If you are sending a ton of messages but no one responds, then email filters know your content isn’t well received. If your response rate goes too low then eventually they’ll just stop your messages from getting to the inbox.
Also, normal people get don’t initiate 100% of conversations. People contact them as frequently as they contact other people. If your email patterns don’t reflect this then you can expect your delivery rates to suffer.
Try contacting friends and colleagues who you know will respond. Or people you’ve worked with in the past. They know you and are very likely to reply to your messages.
Takeaway: Get lots of replies.
Your John Hancock
The main point of this article is to email like a normal person. If you do that, spam filters have no reason to block your messages.
Part of normal business communication is having an email signature. Take a look at a few email signatures you’ve received. They’re all pretty much the same and list similar information.
At the very least your signature should include your phone number and address. A valid address is a requirement for CAN-SPAM compliance so filters will be looking for it. And your signature is an obvious place to include that information.
A link to your personal or company social profile may also make you appear as a genuine human being both to the humans reading your message and the spam filters scoring your content.
Takeaway: Include a proper signature in your message. Be sure to include your address for CAN-SPAM compliance.
Get A Better Neighborhood
The majority of people doing cold email use a shared IP to send their messages. That just means you share a server with other people or companies.
Sharing a server makes sense most of the time. Most users don’t have enough volume to justify a dedicated IP, and shared servers are a lot cheaper!
But sharing a server isn’t perfect. The reputation of your server plays a critical role in how your emails are perceived by spam filters. And your email address shares the combined reputation of everyone on your server. This is a huge problem because even if you are doing everything right, someone on your server might be screwing up royally. And that’s a recipe for your cold email going to spam.
Imagine some jerk decides to send out 50,000 messages a day and racks up a ton of spam complaints. If you are on the same server then you’ll share in their fate when the IP is invariably blacklisted.
So when your messages are going to spam the first thing to check is your IP address. Has it been blacklisted? You can check using MX Toolbox’s blacklist checker. Just enter your email domain and see if there are any warnings.
Web and email hosts do their best to keep their servers clean. If your IP ends up getting blacklisted then they’ll usually rotate you to a new server. But this may take several days and your delivery will be affected in the meantime.
If you find you are frequently added to a blacklist consider switching your email provider. Most smaller companies start out with their web hosting and email hosting provided by the same firm. But actually, it’s quite easy to move your email to a 3rd party solution.
For example, you might consider using Gmail or Outlook to send your emails at a cost of around $6 per month. Alternatively you could use a SMTP provider (ie MailGun, Sendgrid) to help improve email delivery.
Moving to a new email neighborhood is a bit scary if you aren’t familiar with email set up. But it’s worth the fees and hassle if it prevents your cold email going to spam.
Takeaway: If you have cold email going to spam, check if your domain is on a blacklist. Web hosting and email can be split. So if your IP is regularly blacklisted then change your email provider.
An easy way to ensure you get a high level of deliverability is to have a low bounce rate. The more frequently your messages bounce, the less likely your future messages are to be delivered.
NeverBounce estimates that if over 10% of your emails bounce then 44% of your messages won’t get delivered. Simply put, you can’t afford to have almost half your cold emails going to spam because of a couple of bounces.
So how do you reduce or eliminate bounces?
Start by running your email list through an email verification tool like DeBounce (there are many options). DeBounce will tell you with (nearly) 100% accuracy whether an email sent to that address will bounce or not.
Using a tool like this will help you eliminate all the hard bounces from your email list.
But there’s a catch!
Some email servers don’t allow tools to verify the accuracy of the email. When this happens the verification tool will produce a result of “maybe” or “unknown”.
If you want perfect deliverability then you should remove all the ‘unknown’ emails from your list. If data is sufficiently valuable you may want to risk trying that email address. But if you do, try to verify the email address a different way.
For example, some emails can be partially validated just by pasting them into Google and seeing if your prospect has used the address online in the past.
Takeaway: If you want better delivery, don’t send emails that bounce.
I Spy With My Little Eye
Most email sending tools provide tracking capabilities you can use in the messages you send. For example, you can see whether a message has been opened. Or you might receive a notice that a link you provided has been clicked.
Now look up a few paragraphs to the part where it says email like a human. When you send a message to your Mom or your best friend, do you usually include a tracking pixel? Yeah, probably not.
When a spam filter sees that you are using tracking in your message they know that your message may not be a regular person to person communication. Certainly the presence of a tracking pixel or link tracker is reason for suspicion. And if you lose enough points from your spam score your message will be automatically sent to the spam folder.
Takeaway: Skip the opening tracking and link tracking whenever possible.
Leave Me Alone!
If you are sending cold email then you need to include an option to unsubscribe. The last thing you want to do is to keep contacting people who don’t want to hear from you.
To make things convenient, email tools include unsubscribe links that can be clicked to auto-unsubscribe from communications.
Again, think back to the last time you contacted your Mom or friend. Did you include an unsubscribe link? The answer is probably not. For your email to look natural you probably don’t want to use a link to facilitate unsubscribes.
Instead, tell people how they can unsubscribe from your messages. In most countries it’s perfectly acceptable to say, “if you’d rather not hear from me again just reply with ‘unsubscribe’ in the body of the message.” Naturally you’ll want to confirm the laws in your country before sending out any messages.
Another problem with unsubscribe links is that they are a URL link in the text of your email. And that same domain (IP address) is being used as an unsubscribe link for thousands of messages all over the world. And you can BET that many of those emails are being marked as spam. That means the link IN the email is also being labelled as spam. When you try and send a message with the same link in your message you’ll discover your mail can’t be delivered.
So there you have it. Even though unsubscribe links are a convenient way for recipients to declare no interest, they can harm your delivery.
Takeaway: Use a text unsubscribe option instead of an unsubscribe link. The links can indicate your message is being sent in bulk. And some unsubscribe links get a bad IP reputation due to the actions of other users of the same link domain.
If It Quacks Like a Duck
The points above can be summarized in one short sentence. ‘Send email like a human.’
As soon as you try and send large batches of email you gradually appear more and more like a bulk emailer.
A normal person might send 100 messages a day. But they’d get at least 40 replies, and other people would be contacting them directly, too. If you send a 100 messages that are all the same and don’t get any responses, then over time the spam filters will have your cold email going to spam.
Fortunately it’s easy to avoid! Send fewer messages and offer lots of value. You’ll get a high response rate, and the ISPs will love you.
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Matthew Murray is the Managing Director of Sales Higher. He knows any company can THRIVE with enough qualified sales leads. So he’s spent the last decade helping companies meet engaged prospects and win new deals.